Comparison rate is based on a loan of $150,000 over 25 years. So, come on in and experience good old-fashioned customer service, with all the bells and whistles of a modern bank, and see what makes banking with us truly special. At Summerland Bank, we believe in a friendly, personalised kind of banking. It’s about being able to provide a braver banking alternative and protecting our natural heritage long into the future.

Information & Services

This video demonstrates the alternative password reset process if you do not have security questions enabled. This video walks through the process step‑by‑step, highlighting how security questions can verify identity and restore your access quickly. Learn how to set up and use Quick Balance for fast access to your account balances without navigating through multiple screens.

You can authenticate using Secure SMS or VIP Online Security token/app. These enhancements significantly improve security and align with industry standards. Together, these layers help ensure your Internet Banking remains secure, reliable, and protected at all times.

If you’re going to work or volunteer interstate, you must apply for a National Police Check from that state or territory. If you live overseas or need temporary or permanent residency or citizenship, you must apply for a National Police Check via the Australian Federal Police. As a result of the check, you will receive a National Police Certificate via post in line with National Police Check processing times.

How do I check my account balances and transaction history?

Summerland members can access all Summerland ATMs as well as a wide network of ATMs in Australia direct-charge free. Our app is available for both iOS (Apple) and Android. If you’re on the go, it’s more of the same with our user-friendly app. With branches throughout the Northern Rivers NSW and South East Queensland communities, we offer good old-fashioned customer service with all the bells and whistles of a modern bank.

• If you’re going to work or volunteer interstate, you must apply for a National Police Check from that state or territory.
• Check eligibility and apply for a National Police Check online.
• Summerland Bank is the people’s bank, serving our local community and together, making it stronger.
• With your consent, we can use your report to work with organisations and remove scam websites, scam ads and contact details.

You will need to enable your new Quick Balance widget to see your accounts. If no security questions are currently set, follow the process available in our User Guide. If you have security questions set, follow the process available in our User Guide.

Our internet banking platform is safe, secure and easy-to-use, so you can check your accounts, transfer funds, pay bills, and access your money. Open Banking allows you to securely share banking data with accredited providers (e.g., budgeting apps, comparison tools). Our innovative internet banking platform and app puts financial control back in your hands and gives you ultimate peace of mind when it comes to your money. That’s why, in addition to online and phone banking services, we also have a number of local and accessible branches across the Northern Rivers NSW and South East Queensland.

Log in to online services

Our short videos and resources show you how key features work, highlighting helpful tips to make managing your banking simple and intuitive. Keeping your details up to date ensures you will receive important alerts and updates. In the Alerts/Notifications section, you can view, set up, and manage alerts for account activity, payments, and security notifications. Whenever you log in to Internet Banking or register the online casino App on a new device, you’ll receive an email with the device details, date and time. The transfer can be set up as a one-off or a recurring payment (weekly, fortnightly or quarterly) and can be to an internal or external bank account. After your first login, you can set up a 4 to 8 digit PIN or use biometric login, such as Face ID or fingerprint, for faster and more secure access.

Offer only available to new credit cards accounts. Offer available in respect of balances transferred from non-Summerland credit card accounts issued in Australia only. Full details available on application, in the Detailed Credit Card Product Guide and at summerland.com.au. The comparison rate is based on a secured loan of $10,000 over 3 years. The comparison rate is based on a secured loan of $30,000 over 5 years.

Conditions, fees, and eligibility criteria may apply, see us for details. With branches conveniently located throughout the region, and innovative online banking services, we offer good old-fashioned customer service with all the bells and whistles of a modern bank. Unlock convenience and competitive rates with our range of credit cards designed with your best interests at heart. Whether you’re just starting out on your financial journey, or you’re looking to take your banking to the next level, choose the account that’s right for you. Get in touch about police checks or fingerprinting through our online enquiry form.

As a result of the check you will receive a National Police Certificate via post in line with National Police Check processing times. Upon completion of your online National Police Check you will receive a National Police Certificate (PDF) via email. To apply for a National Police Check you will need to provide three identity documents, including one photo ID.

Check eligibility and apply for a National Police Check online. From 3 February 2025 it is no longer a requirement to provide a National Police Certificate when you apply for a private security, firearms or armed guard licence. Get started online with your ID at the ready and a quick check of your personal details. This video demonstrates how one‑time codes are sent and used to help keep your account secure. This includes Two‑Factor Authentication (Secure SMS or a VIP Token / VIP Access app), security questions, and a secure password. Set up the Quick Balance widget on your dashboard and choose which accounts appear at a glance, making it easy to check balances and keep track of your finances.